SMA Benelux

Vacatures

ENERGY THAT CHANGES:  Innovatieve en duurzame technologieën zijn de sleutels tot succes voor de ontwikkeling van hernieuwbare energiebronnen. Meer dan 3.900 werknemers in 19 landen werken eraan om ervoor te zorgen dat SMA overal ter wereld bijdraagt aan de promotie en ontwikkeling van PV-technologieën.

Wil jij een rol spelen in de energietransitie? Welkom bij SMA!

be energy.  Jouw energie krijgt bij ons alle ruimte. Je actieve en gedurfde respons op nieuwe situaties is wat we verwachten.
#kansen #talentmanagement

be flexible.  Mensenlevens evolueren. Daar houden wij rekening mee in de werkomgeving.
#flexibiliteit

be family.  We hebben het voor delen, goed samenleven en evenwicht in het persoonlijke en professionele leven.
#gezin #worklifebalans

Voor meer informatie:  www.sma.de/en/career/be-the-change.html

Service Line Technical Support

SMA Benelux is looking for a Technical Customer support Specialist to complete its Service Team widely recognized for their top-level expertise. The mission is to ensure a high-level customer satisfaction through processing and resolution to more complex, technical problems in solar systems. This role is under the direct supervision of the Service Manager.

  • You provide remote technical assistance (telephone, email, online service center, remote tools) in complex solar and storage systems (error messages, breakdown, sunny portal)  to professional customers (installers, distributors...)

  • In particular, you perform relevant diagnosis and remote recovery of failures and anomalies

  • You use business applications for troubleshooting management and follow up on cases until resolution

  • You contribute to regular reporting on activities

  • You regularly exchange with your colleagues locally or even with colleagues in other subsidiaries

SMA offers you

  • A competitive salary + meal vouchers

  • Commuting allowance (private car, public transport, bicycle)

  • You work in a 38-hour week

  • 20 legal leave days + 12 Extra-legal leave days (including closure between Christmas and New Year)

  • Being part of a team of great colleagues who always support you with a smile

  • A young & dynamic group of people with high team- & winning spirit

  • A pleasant work atmosphere with an open culture

  • An environment of hard work, but of course there is room for a healthy dose of humor

  • Pension & medical insurance plans

Requirements

  • Completed industry-related technical training or comparable knowledge and experience

  • 2 years of higher education in electrical engineering or electricity

  • Good knowledge of electricity and /or IT networks

  • Good knowledge of Dutch, French and English (spoken and written), knowledge of German is a Plus

Soft skills

  • Outstanding communication and relational skills and aptitude for team-working

  • Positive spirit, flexibility and good resistance to stress

  • Ability to understand the technical aspects related to the field of energy/photovoltaic management

  • Analytical skills, organization, efficiency, autonomy, precision and reliability

To know more about SMA visit : www.SMA-Benelux.com

Interested ? Please submit your letter and CV to:

SMA Benelux – Human Resources, Mrs.  T. Van den Heuvel”,  Jobs@SMA-Benelux.com