Be the change

Zonne‑omvormers & Opslagsystemen (EN + NL/FR)

Locatie: Mechelen, België (Hybride)
Afdeling: After‑Sales Engineering / Technical Support
Type: Fulltime

Over ons

Met bijna 40 jaar expertise en meer dan 100 GW wereldwijd geïnstalleerd vermogen, bieden wij geavanceerde zonne‑omvormers, batterijsystemen, slimme energiemanagementtools en hoogwaardige ondersteuningsdiensten.
Ons Benelux‑kantoor in Mechelen verzorgt verkoop, opleidingen en technische naverkoopondersteuning voor installateurs, partners en eindgebruikers.

Aangezien ons portfolio blijft groeien (PV, hybride systemen, BESS, EV‑laadoplossingen, monitoringapps…), zoeken we een technisch nieuwsgierige, analytische support engineer die graag problemen oplost, gegevens interpreteert en graag met klanten werkt.

Jouw verantwoordelijkheden

Je maakt deel uit van het first‑line/second‑line engineering supportteam:

Technische Support & Diagnoses

• Ondersteuning bieden via telefoon, ticketing en chat
• Problemen diagnosticeren met betrekking tot PV‑omvormers, hybride omvormers, batterijsystemen en EV‑laders
• Systeembedrag analyseren via PV‑productiegrafieken, energiestroomdiagrammen, SoC‑curves, logs en foutcodes
• Installateurs begeleiden tijdens de ingebruikname, configuratie en parameterinstellingen

Connectiviteit & Communicatie

• Assisteren bij Wi‑Fi/Ethernet/RS485‑communicatieproblemen
• Klanten ondersteunen met cloudportalen, monitoringapps, datalogging en firmware

Documentatie & Samenwerking

• Alle acties registreren in Salesforce
• Troubleshooting‑gidsen en kennisbankartikelen creëren of updaten
• Samenwerken met onze Duitse engineeringteams voor complexe escalaties

Vereiste vaardigheden & kwalificaties

We zoeken iemand die technisch sterk staat en comfortabel is met een grote hoeveelheid technische informatie.

Talen

• Vloeiend Engels + Nederlands en/of Frans (spreken & schrijven)

Technische kennis

• Goede kennis van elektrische basisprincipes (AC/DC), PV‑productie, opbrengstcurves en batterijgedrag
• Vermogen om:
  • grafieken, logs en systeemdata te interpreteren
  • PV-, hybride‑ en opslagsystemen te troubleshooten
  • communicatieprotocollen te begrijpen
• Een diploma in elektrotechniek, IT, engineering of gelijkwaardige ervaring
• Ervaring in technische helpdesk, field engineering of ondersteuning binnen hernieuwbare energie is een sterke plus

Soft Skills

• Sterk analytisch vermogen en probleemoplossend ingesteld
• Uitstekende communicatie en klantgerichte houding
• In staat om technische complexiteit en continue bijscholing aan te kunnen
• Stressbestendig, gestructureerd, betrouwbaar en een teamspeler

Nice‑to‑Have

• Ervaring met: PV‑omvormers / hybride omvormers en/of batterijsystemen (BESS) en/of EV‑laders
• Kennis van Belgische en Nederlandse netnormen
• Ervaring met installateurs‑monitoringplatformen
• Bekendheid met Modbus, dataloggers of IoT‑connectiviteit

Wat wij bieden

• Werken bij een toonaangevend Europees bedrijf in hernieuwbare energie
• Een betekenisvolle rol die bijdraagt aan de energietransitie
• Uitgebreide interne trainingen over:
  • omvormers
  • opslagsystemen
  • communicatieprotocollen
  • monitoringtools
• Competitief salarispakket (13e maand, verzekeringen, maaltijdcheques, mobiliteitsvoordelen)
• 32 vakantiedagen & flexibel hybride werken
• Ondersteunend team en internationale doorgroeimogelijkheden

Solliciteren?

Stuur je CV en motivatiebrief naar: jobs@SMA-Benelux.com
SMA Benelux bvba
Generaal de Wittelaan 19B
2800 Mechelen
www.SMA-Benelux.com

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Senior Solution Manager Digital Services 

Location: Kassel, Germany / Hybrid (Home Office) Reports to: Head of Solution Management

About the Role

Customer needs are evolving rapidly, and software is increasingly driving hardware differentiation and sales. To sustain profitable growth, SMA is expanding its business model with innovative digital services.

As Senior Solution Manager Digital Services, you will own and shape the digital service portfolio, ensuring customer value, adoption, compliance, and profitability through clear positioning, pricing, and execution. You will play a key role in developing and scaling digital services that support residential and commercial energy solutions.

This is a strategic and cross-functional leadership role for an experienced professional with a strong background in digital services, solution management, monetization models, and customer-centric innovation.

Your Responsibilities

Digital Service Portfolio Ownership

• Take end-to-end responsibility for assigned digital services throughout their lifecycle — from launch and growth to scaling, operations, and deprecation.
• Ensure stable operations, high customer satisfaction, and profitable service performance.
• Define and steer the digital service strategy, roadmap, and priorities in alignment with the broader segment and solution strategy.
• Manage services such as extended warranties, energy management solutions, and other digital offerings for residential and commercial customers as well as installers.
• Establish and monitor KPIs and dashboards covering adoption, engagement, conversion, upsell, retention/churn, operational costs, and profitability.

Service Strategy, Pricing & Monetization

• Design customer journeys, pricing structures, and monetization models including subscriptions, feature bundles, attach/upsell strategies, and discount logic.
• Develop and maintain business cases and profitability analyses for new services and major enhancements.
• Recommend investments and roadmap priorities based on business impact and P&L contribution.
• Collaborate with sales, finance, and legal teams to align pricing models and commercial conditions.
• Ensure implementation readiness across operational processes, systems, and customer touchpoints.

Customer, Market & Competitive Insights

• Lead qualitative and quantitative research initiatives including customer interviews, surveys, field feedback, usage analytics, and funnel analysis.
• Translate insights into customer problems, Jobs-To-Be-Done, segmentation strategies, and prioritized requirements.
• Monitor market developments and competitor activities to identify opportunities, risks, and differentiation potential.
• Drive customer-centric innovation and continuously optimize the value proposition.

Cross-Functional Execution & Go-to-Market Enablement

• Lead cross-functional feedback loops in close collaboration with Sales, Solution Portfolio, Solution Development, UX, and Operations teams.
• Ensure successful launch readiness including positioning, messaging, enablement materials, training, and operational setup.
• Support internal stakeholders with clear communication, strategic storytelling, and business-oriented decision proposals.

Your Profile

Education

• University degree in Business, Engineering, IT, or a comparable qualification combined with relevant professional experience.

Professional Experience

• 10+ years of experience in Product Management, Solution Management, or Portfolio Management within telecommunications, utilities, IoT, software, SaaS, or digital services environments.
• Ideally experienced in hardware-enabled digital services.
• Proven experience in designing and implementing monetization models including subscriptions, bundles, upsell/cross-sell approaches, and pricing logic.
• Experience translating commercial concepts into operational processes and systems such as billing, entitlement management, CRM, and ERP.
• Strong expertise in qualitative and quantitative customer research and analytics.
• Demonstrated ability to transform insights into profitable and scalable value propositions.
• Excellent communication and presentation skills with the ability to present strategies, roadmaps, and business cases to senior leadership and C-level stakeholders.

Skills & Mindset

• Data-driven, pragmatic, and outcome-oriented working style.
• Comfortable operating in dynamic environments with ambiguity and fast iterations.
• Strong ownership mentality with a high standard for quality and execution.
• Ability to balance speed, operational reliability, and compliance.
• Strong collaboration and stakeholder management capabilities across international and cross-functional teams.

What We Offer

• A strategic role with high visibility and impact in a growing digital business area.
• The opportunity to shape innovative digital energy services and business models.
• Flexible hybrid working model.
• International and collaborative working environment.
• Professional growth opportunities within a future-oriented industry.

Interested?

We look forward to receiving your application and learning more about your experience, motivation, and vision for digital services.

Please send your CV and motivation letter to Jobs@SMA-Benelux.com.